Privacy Policy

Effective Date: 2/21/2026

1. Introduction

This Privacy Policy explains how Kumquat Technologies LLC (“we,” “us,” “our,” or “Company”) collects, uses, and protects your information when you use our AI receptionist service (the “Service”).

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy applies to all users of our Service.

2. Information We Collect

We collect the following types of information:

Phone Numbers and Call Information

  • Customer phone numbers when they call or text your business
  • Call date, time, and duration
  • Voicemail messages and transcriptions
  • Text message content

Appointment and Callback Information

  • Names and contact information provided during scheduling
  • Appointment details and preferences
  • Callback requests and scheduling information

Service Usage Data

  • Interaction logs and conversation history
  • Monthly analytics and reports
  • Data exports and summaries

Voicemail Transcriptions

  • Automatic transcription of voicemail messages
  • Timestamps and searchable notes
  • Email delivery logs

3. How We Use Your Information

Your information is used exclusively to:

  • Respond to missed calls via text message
  • Answer customer questions and provide information
  • Schedule appointments and manage callbacks
  • Transcribe and deliver voicemails via email
  • Generate monthly analytics and reports
  • Improve and optimize our Service

4. Data Sharing and Third Parties

Critical Commitment to Your Privacy:

We do not sell, trade, rent, or share mobile phone numbers or any end-user information with third parties or affiliates for marketing or promotional purposes at any time.

Your customer data will never be used for:

  • Marketing campaigns
  • Lead generation
  • Promotional purposes
  • Sale to third parties
  • Any purpose other than providing our Service

Permitted Sharing:

We may share information with:

  • Subcontractors and service providers (like Twilio for SMS delivery and OpenAI for AI responses) who are contractually required to protect your data and only use it to provide services to us
  • Service providers necessary to deliver voicemail transcription and email services
  • Legal authorities if required by law

Information shared with service providers is strictly limited to what is necessary to provide our Service.

5. Opt-in and Consent

Kumquat Technologies Direct Communications

When a customer calls Kumquat Technologies and the call goes unanswered, a single SMS is sent to that caller as a direct response to their attempted contact. By placing the call, the customer has initiated communication, and the SMS is sent solely in response to that inbound contact.

The first message identifies Kumquat Technologies by name and informs the recipient they can reply STOP at any time to opt out of further messages. When a recipient replies STOP, they will receive a one-time confirmation and no further messages will be sent. Standard message and data rates may apply.

Customers may also initiate SMS contact by texting the Kumquat Technologies number directly, which constitutes consent to receive replies.

No unsolicited promotional or marketing messages are sent. All messages are strictly in response to customer-initiated contact.

Communications Sent on Behalf of Client Businesses

Kumquat Technologies provides an AI-powered SMS platform to service businesses. When operating on behalf of a client business, Kumquat Technologies sends SMS messages in response to missed calls received by that client business. Each client business is provisioned with their own dedicated toll-free or local phone number, registered and verified under that client business’s information in accordance with carrier and regulatory requirements. Kumquat Technologies does not use its own numbers to send messages on behalf of client businesses.

In these cases, the end business is the entity whose customers are being contacted, and that business is responsible for their own customer communications, consent practices, and privacy policies.

Messages sent on behalf of client businesses will identify the client business by name. Recipients may opt out at any time by replying STOP and will receive a one-time confirmation before all messaging ceases. Standard message and data rates may apply.

Kumquat Technologies acts as a technology platform and service provider in these cases and is not responsible for the independent privacy practices of its client businesses.

6. Opt-Out Instructions

Customers can opt out of receiving messages at any time by:

  • Texting “STOP” to the kumquat number
  • Texting “UNSUBSCRIBE” to the kumquat number
  • Texting “CANCEL” to the kumquat number
  • Texting “END” to the kumquat number

After opting out, the customer will receive a confirmation message and will no longer receive messages from kumquat.

If customers want to opt back in, they can text “START” to resume the Service.

7. Help and Support

Customers can text “HELP” for additional assistance or contact:

Email: info@getkumquat.com

Message frequency: Messages are sent only in response to customer-initiated contact (missed calls or inbound texts). Customers will not receive unsolicited messages.

8. Voicemail Transcription and Email Delivery

  • Every voicemail received is automatically transcribed
  • Transcriptions are emailed to your business email with timestamps
  • Transcriptions include searchable notes for easy reference
  • Your business maintains full control of voicemail records

9. Monthly Analytics and Data Export

  • Kumquat provides monthly reports of missed calls, conversations, and bookings
  • Data is exported and delivered to your email
  • You retain ownership of all data and reports
  • Data can be exported and used for your own purposes

10. Data Retention

Kumquat retains your customer data only as long as necessary to provide the Service and generate your monthly reports. You may request deletion of specific data at any time by contacting support.

11. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure storage practices
  • Limited access to customer data
  • Regular security updates

12. Message and Data Rates

Message and Data Rates May Apply. Customers sending or receiving text messages through kumquat may incur standard SMS charges from their wireless provider. Please contact your wireless provider for details about your specific plan and messaging rates.

13. Carrier Notice

Carriers are not liable for delayed or undelivered messages. Kumquat and your wireless carrier are not responsible for messages that are lost, delayed, or not delivered.

14. No Sharing of Opt-in Consent Data

All opt-in consent information, timestamps, and customer phone numbers will never be shared with any third parties under any circumstances, except as required by law.

15. Company Information

Kumquat Technologies LLC

Email: info@getkumquat.com

For questions about this Privacy Policy or our data practices, please contact us at the address or email above.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top of this policy.

Your continued use of the Service indicates your acceptance of any updated Privacy Policy.

17. Compliance

This Privacy Policy complies with:

  • Twilio’s A2P 10DLC requirements
  • TCPA (Telephone Consumer Protection Act) guidelines
  • CTIA messaging best practices
  • FCC regulations for SMS messaging
  • Carrier compliance requirements

Last Updated: 2/21/2026

Questions? Contact us at info@getkumquat.com